Overview

Reporting to the Tech Review Manager, Technical Support will be primarily responsible for screening and responding to customers’ needs and questions concerning the applicable version of WinAir. You will work closely with customers to address their problems and questions by providing guidance and/or solutions in a professional manner.

Our end goal is that you become a certified member of our Product Specialists’ Resource group, a critical team of product/software Subject Matter Experts with the capability and cross-functionality to support various teams and initiatives throughout our business life cycle. This role’s progression path varies based on your aptitude, ability and drive, as well as our business demand and role availability.

As you develop within the role, your ongoing commitment to life-long learning is paramount, and where both the company, and your own self-drive and initiative will make you successful and passionate about what you and what we do.

Principal Accountabilities

  • Communicate with customers via in-house database, remote desktop technology and phone;
  • Download, extract and analyze customer databases for testing purposes;
  • Assist with database preparation, data conversions for system upgrades, and installations;
  • Propose appropriate and creative solutions to problems discovered during testing;
  • Take ownership of technical issues and collaborate with developers, sales, training staff and customers to resolve issues;
  • Assist with customer software installations, data conversions, and system upgrades;
  • Provide written and verbal responses to customer queries;
  • Assist in developing and documenting user testing scenarios;
  • Write installation and support procedure documentation; and
  • Evaluate and test software for quality assurance as assigned.

Qualifications

  • Minimum of College Diploma in Computer Programming, Internet Applications & Web Development, Multimedia Technology or related discipline
  • Technical support experience working with software applications or equivalent
  • Must be professional and clear in articulating the message when interacting with clients
  • High technical aptitude and proficiency with general information technology to learn new software and supporting applications
  • Sound analytical, problem-solving and decision-making skills
  • Excellent presentation skills and ability to communicate new ideas effectively
  • Knowledge of Windows Operating Systems, Microsoft Office Suite and Internet Explorer
  • May be required to travel
  • Experience working with MS SQL preferred
  • Fluency in other languages is an asset

Why Work for Us?

We offer competitive compensation and benefits based on experience and a proven track record of success, relative to the deliverables of the role.

We are proud to offer a flexible work schedule maximizing good work-life balance, and Happy Summer Fridays during the summer so that everyone gets to enjoy the sunshine a little more. There are different social committee events and quarterly Town Hall meetings to foster teamwork and a strong, long-lasting work relationship.

Do you want to hear more about what we can offer? Why not check out our website and see what is available? We are hiring for different roles and would love to hear from qualified individuals like yourself!

To Apply

Please send your resume and a detailed cover letter explaining your experience, knowledge, and ability towards this career path, and why we need to speak with you, to: hr@winair.ca. Please include the position title in the subject line.

Thank you in advance for your interest. Only those candidates selected for an interview will be contacted.
If you require any accommodation at any point of recruitment process, please let us know.

About WinAir

AV-BASE Systems, Inc. (dba WinAir) is a proud developer and supporter of structurally integrated and cost-efficient maintenance and inventory control systems for 30 years. With our head office in London, Ontario, we provide WinAir software to a number of different fixed- and rotary-wing operators worldwide.

Celebrating our 30th anniversary, WinAir was also recognized by the local business community during the London Chamber of Commerce Business Achievement Awards, as the winner of the Business of the Year award in the medium-sized category in 2018.

Would you like to become a part of an award-winning company that is growing more than ever? Do you thrive in a fast-paced environment? Are you looking for opportunities for growth in different job functions? Then shout out to us!